Lorikeet's published Scale tier as the entry point, and what it looks like at PEXA's actual call volume with a 20% rack-rate discount. All figures in USD.
Left: the published Scale plan, our standard mid-market entry tier. Right: the same model scaled to PEXA's call volume with a 20% rack-rate discount across every line item. All USD.
From the Lorikeet Cloud Service Agreement — the same language PEXA would sign. Plain English: Lorikeet only charges when its workflow runs successfully and replies to the end user, and PEXA can flag any ticket as 'Bad' to stop it being billable.
Two utility line items also draw credits: Routing & analytics tagging at 0.10 credits/ticket and Automated QA (Coach) at 0.10 credits/ticket. Per CSA. These are charged per ticket Lorikeet sees — that's how Coach reads 100% of conversations and tagging keeps your CRM clean.
If PEXA wants to start smaller: the Scale plan ($48k/year) is the standard starting point and covers up to ~20k monthly tickets. We can also right-size the first 12 months around a portion of traffic — for example just the two workflows from the working plan, or chat-only — and step into the volume-discounted tier once containment is validated.