A helpful summary for the team. What we've heard, what's already been built, how a long-term partnership for PEXA's AI CX support could shape up, and how the commercials would work.
Five short pages. Each is a working artifact — written so anyone on the PEXA side can pick it up, share it with a colleague, and get the detail they need to evaluate whether Lorikeet is the right long-term partner for PEXA's AI CX strategy.
A read of PEXA's support operation today, the six themes shaping the AI strategy, what you want Lorikeet to solve, and where we specifically fit.
OpenSix working scenarios wired with real workflows, knowledge base, guardrails, and mock tools. Try voice on the AU number or chat in the widget — same agent on both.
OpenA two-week sprint to give PEXA enough evidence to commit. Three concurrent workstreams, two review cycles, and a clean three-bucket split on responsibilities.
OpenA per-resolution model, the entry deal at rack rate, and what it looks like at PEXA's actual call volume with the volume discount baked in.
OpenHow Lorikeet plugs into PEXA's existing stack — Salesforce Service Cloud, Genesys Cloud, PEXA Exchange APIs, and the eight state Revenue Office portals — with a clear Lorikeet/PEXA ownership split on each.
Open